Customer Support / FAQ
Tips for Perfect Ice
For most people, IMC simply works. But, every freezer – and all water – is different. Here are some tips for the most perfect ice. Try them in order.
IMC is designed to maximize ease of use for the most people. It works best with plain tap water – not filtered, not reverse-osmosis. Mineral content is important to the freezing process.
Use the hottest tap water you can get. (Never boiling water).
Make sure there is no air blowing directly on or over the tray. Your freezer may not be blowing when you open it, so look for the air vents, and place the IMC unit away from them. If that isn’t possible, divert the vent with an item in the freezer! Sometimes the air vents are hard to see because they blow down from the ‘roof’ of the freezer - often true in top freezers.
Set your freezer to be around 0 deg f. This is usually 1/2-3/4 of the way towards the cold end of the settings if there is no degree-based temp setting. If the freezer is set colder than this, some freezers will blow air constantly and disturb the formation of the temperature gradient which is critical to formation of clear ice.
After you fill the base with water, make sure there are no trapped air bubbles stuck to the inside of the base, or inside the trays. All water is not the same. Some water is more prone to having bubbles of air stick to the sides. Just do a quick wipe with a clean hand.
Lastly, if you are still experiencing issues – especially with tiny bubbles, try 1/4-1/2 spring water (the cheap kind in the 2-gal jug). Don’t buy purified water, or RO water. It is important that there is enough mineral content in the water to allow nucleation in the bottom of the base and ‘pull’ the cloudy water away.
In rare circumstance small white particles/flakes appear on the ice. These flakes are calcium and are caused by a reaction between hard water and silica (from which Silicone is made). They are not harmful. Try using softer water / bottled water / filtered water. You may need to first clean the tray and base with a 50/50 water/vinegar solution to remove any build up. This is an issue common to all silicone products and hard water.
Need a Copy of The Tips & Recipes Booklet?
Get it here.
Cleaning IMC
Use mild dish soap and warm tap water. Never put any part of the IMC set in a dishwasher.
Cost of International Shipping
It costs me $50-$100 to ship a single unit overseas. It is totally crazy, but I have no control over it. Unless you do huge volume like the giant online retailers, this is the cheapest shipping possible. I charge the lowest shipping amount to my international customers that I can.
Support, Cancellation, and Return Policy
We think you will love IMC. If for any reason you have trouble, I, Joe Myers am available to offer you help directly. Please email me at info @ icemadeclear.com.
We can accept order cancellations before shipment. Send us an email at info @ icemadeclear.com. Please include the order number you recieved with your purchase confirmation.
As a small operation, we can accept returns only in cases of damage from shipping or manufacturing defect, and for a period of 90 days from receiving the product. If you have problems after the warranty period, we may be able to offer you replacement parts inexpensively, or at cost. Please do not hesitate to contact us.